Health and Human Service Hotlines

National Suicide Prevention Lifeline
1-800-273-8255

Department of Mental Health Cape & Islands Crisis Hotline
1-800-322-1356

Elder Abuse Hotline
1-800-922-2275 (V/TDD)

Child-At-Risk Hotline
800-792-5200

Baby Safe Haven Hotline
866-814-SAFE (7233)

Transitional Assistance Fraud Hotline
800-FRAUD-99 (800-372-8399)

Request Emergency Interpreter
800-249-9949 (V/TTY)

Disabled Persons Protection Commission Hotline
800-426-9009

Safelink: Domestic Violence Hotline
877-785-2020 - 877-521-2601 (TTY)

Veterans Crisis Line
800-273-8255, Press 1

Preferred Language and Glossary of Terms

The way we talk about suicide is important.

In order to reduce the stigma associated with suicide and to be sensitive to family members and communities grieving a death by suicide of a loved one, the following language should be used when talking about suicide:

“Survivors” are people who have lost a loved one, family member, or friend to suicide.

Terms such as “committed suicide” or “completed suicide” should not be used.  The word commit presents a particular problem since it is also used for criminal offences such as murder and homicide. Suicide is not a criminal act.  Terms such as “death by suicide”, “died by suicide” or “took his/her own life” more accurately describe the reality.

The term “successful” should not be used to describe a suicide death  - every suicide is a tragedy.  Likewise, to describe a suicide attempt that does not result in death as a “failure” is also misleading. “Completed suicide” also suggests a successful attempt.  It is appropriate to say “fatal,” as in “suicide fatality” or “fatal or non-fatal suicide attempt”.

The phrase “suicide is a permanent solution to a temporary problem” should be avoided as it minimizes and negates the feelings of a person in pain who does not feel that his/her problem is temporary.  Our message should be “suicide is not a solution” to emphasize that suicide is a permanent solution and is as likely to be unhelpful – or even harmful or deadly – as it is to be helpful.

Changing the language used to describe suicide is difficult but extremely important in  reducing the stigma and barriers to supporting survivors through the tragedy of a death by suicide.

Click here for a complete Glossary of Terms & Preferred Language PDF and in Word Format Glossary of Terms & Preferred Language .