Emergency Hotlines

Alzheimer’s Association

A 24 hours per day, 7 days per week helpline that provides support and information on Alzheimer’s disease.  The call with experience counselors is confidential and provides current information on programs and services.

Baby Safe Haven Hotline

866-814-7233 (SAFE)
A parent can legally surrender newborn infants 7 days old or younger at a hospital, police station, or manned fire station without facing criminal prosecution.

Child-At-Risk Hotline

To report child abuse or neglect anytime of the day or night (Massachusetts Department of Children and Families)

Disabled Persons Protection Hotline

24-hour Hotline to report abuse or neglect of an adult (ages 18-59) with disabilities, mental retardation or other mental or physical disabilities which cause the person to require assistance with daily living needs.

Domestic Violence/Sexual Assault Hotlines

Toll Free: 877-785-2020
SafeLink TTY: 877-521-2601

National Domestic Violence Hotline
800-799-7233 (SAFE)

National Sexual Assault Hotline
800-656-4673 (HOPE)

Independence House Hotline
The Independence House hotline is staffed 24-hours a day, 7-days per week.  Local advocates provide immediate response to any physical or emotional crisis arising from abuse or sexual assault.

Elder Abuse Hotline

800-922-2275, Press 4 (V/TDD)
To report abuse or neglect of elders (persons age 60 and over) in community (not in nursing homes) 24 hours/day.

Emergency ASL Interpreter

800-249-9949 (V/TTY)
For emergency requests for interpreters during regular workdays, Monday through Friday, 8:45am to 5:00pm.

Mass 2-1-1

Mass 2-1-1 connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass 2-1-1 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.  It is available 24 hours a day, 7 days a week, and responds immediately during times of crisis. If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available: 877-211-MASS (6277); Hearing Impaired: 508-370-4890 TTY.

Massachusetts Substance Abuse Information and Education Helpline

Free, confidential information and referrals for alcohol and drug problems providing personalized phone services in any language from 8:00 am to 10:00 pm Monday-Friday, and 9:00 am to 5:00 pm Saturday-Sunday, or go to Find a treatment center now.


  • 711
  • 800-439-2370
  • Español: 866-930-9252
    MassRelay is a free service for the residents of Massachusetts that enables people who are deaf, hard of hearing, late-deafened, or speech disabled to communicate over the phone.

National Suicide Prevention Lifeline

  • 800-273-8255
  • Online Chat – 24/7
    To talk to a skilled, trained counselor at a crisis center in your area, anytime 24/7.

Parental Stress Hotline

24-Hour hotline for Massachusetts parents and caregivers under stress.

Massachusetts Poison Information Hotline

  • 800-682-9211
  • 617-355-6609
    Emergency Number for medical professionals and individuals for advice about drugs, pesticides, and other toxins 24 Hours, 7 Days

The Samaritans on Cape Cod and the Islands

Veterans Crisis Line

  • National Department of Veterans Affairs
    800-273-8255, Press 1
  • Send Text: 838255
  • Chat Online
    To connect Veterans in crisis, their families and friends with qualified, caring staff member who provides confidential support 24 hours a day, 7 days a week, 365 days a year. Support for deaf and hard of hearing individuals is available.


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